Privacy Policy

1. Who this policy applies to

This policy applies to personal information collected by Pro Demolition Melbourne through bear-asbestos-demolition.com.au, including the contact page, quote request forms, email links, phone enquiries and any follow-up communication connected with demolition, asbestos removal, asbestos testing, site clearing or demolition waste removal services.

References to “we”, “us” and “our” mean Pro Demolition Melbourne as presented on this website. References to “you” mean a website visitor, customer, property owner, builder, project manager, supplier or other person who contacts us.

2. Personal information we may collect

We only ask for information that is reasonably needed to respond to an enquiry, prepare a quote, assess a site or manage a service request. This may include:

• your name, business name and role, if provided;
• phone number, email address and preferred contact method;
• property address, suburb, access notes and site details;
• information about the requested work, such as house demolition, commercial demolition, asbestos removal, asbestos testing, site clearing or waste removal;
• photos, plans, reports or documents you choose to send us for quoting or project assessment;
• messages, form submissions and other correspondence with us;
• technical information such as IP address, browser type, device information, pages visited and approximate location data from website analytics or security tools.

If an enquiry involves asbestos, hazardous materials, a damaged property, insurance works or safety concerns, the information you provide may include sensitive project details. Please do not send medical, financial or identity documents unless we specifically request them and they are necessary for the service.

3. How we collect information

We may collect personal information when you:

• submit a quote form or contact form;
• call, email or message us about a project;
• send photos, reports, plans or other site information;
• interact with this website, including through cookies, analytics, spam protection and security logs;
• communicate with our contractors, suppliers or service providers in relation to a project.

Where practical, we collect information directly from you. In some cases we may receive information from a builder, property manager, owner’s representative, contractor, referral partner, council, utility provider or professional adviser if it is relevant to the project.

4. Why we collect and use information

We use personal information for purposes connected with operating this website and responding to service enquiries, including to:

• respond to enquiries and quote requests;
• assess demolition, asbestos, site clearing and waste removal requirements;
• arrange site inspections, call-backs and project discussions;
• prepare estimates, scopes of work and service recommendations;
• manage bookings, project communication, invoicing and administration;
• coordinate with contractors, licensed specialists, waste facilities, suppliers or advisers where needed for the work;
• meet safety, legal, insurance, record keeping and regulatory obligations;
• protect the website from spam, misuse, fraud and security threats;
• improve website content, forms and service information.

5. Cookies, analytics and website tools

This website may use cookies and similar technologies to support normal website operation, form security, spam prevention, performance monitoring and analytics. These tools may collect technical information such as IP address, browser, device, pages visited, referring website and time on page.

You can usually control or block cookies through your browser settings. Some website features, including forms or security checks, may not work properly if cookies are disabled.

6. When we disclose information

We do not sell personal information. We may disclose information where reasonably necessary for the purposes described in this policy, including to:

• our team members, contractors and subcontractors involved in responding to or delivering a service;
• licensed asbestos, demolition, testing, transport, waste disposal or site service providers where relevant;
• IT, website hosting, email, form, CRM, analytics, backup and security providers that help operate the website and business systems;
• professional advisers such as accountants, lawyers, insurers or safety consultants;
• councils, regulators, utilities, emergency services or government bodies where required or appropriate for a project, safety matter or legal obligation;
• another party with your consent or as otherwise permitted by law.

7. Overseas storage and service providers

Some technology providers used to host, secure, back up, analyse or manage this website and related communications may store or process information on servers located outside Australia. Where we use these providers, we take reasonable steps to work with reputable services and limit information shared to what is needed for the relevant function.

8. How we protect information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps may include access controls, password protection, secure hosting, website security tools, backups, staff or contractor access limits and deletion of information that is no longer needed.

No website, email system or online form can be guaranteed to be completely secure. Please avoid sending highly sensitive information through the website unless it is necessary for your enquiry.

9. How long we keep information

We keep personal information for as long as reasonably needed for the purpose it was collected, including responding to enquiries, managing quotes or projects, maintaining business records and meeting legal, insurance, accounting or safety obligations. When information is no longer required, we take reasonable steps to delete, destroy or de-identify it.

10. Accessing or correcting your information

You may ask us to access or correct personal information we hold about you. To make a request, contact us through the Contact page and include enough detail for us to identify the relevant information. We may need to verify your identity before responding.

If we cannot provide access or make a correction, we will explain the reason where it is reasonable and lawful to do so.

11. Privacy complaints

If you believe your personal information has been mishandled, please contact us first through the Contact page. Please include your name, contact details and a clear description of the concern so we can review it and respond.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

12. Third-party websites

This website may link to third-party websites, maps, plugins or services. We are not responsible for the privacy practices or content of those third parties. You should review their privacy policies before providing personal information to them.

13. Updates to this policy

We may update this Privacy Policy when our website, services, systems or legal obligations change. The updated version will be published on this page with a revised update date.